OneDialog
MOBILE APPLICATION
Client
OneDialog
Industry
SaaS / Customer Engagement Technology
Team size
6+
Time frame
4 years
Technology used
The History of partnership
ONEDIALOG & SERAPION
In 2020, OneDialog approached Serapion with an innovative product idea. As a startup in its initial phases, OneDialog needed a reliable partner to develop their Minimum Viable Product (MVP). Despite the challenges posed by the pandemic and the high demand for experienced engineers, Serapion committed to the project. Our collaboration began with the development of the MVP and, over time, evolved into a robust partnership. We provided continuous support and expertise, enabling OneDialog to navigate their growth journey. By 2024, OneDialog had developed a strong, capable team and was ready to move forward independently.
Our partnership with OneDialog stands as a testament to Serapion's dedication to helping startups turn their visions into reality, even in the most challenging times.
Our partnership with OneDialog stands as a testament to Serapion's dedication to helping startups turn their visions into reality, even in the most challenging times.
The vision
WHERE IT ALL BEGINS
OneDialog is transforming the way brands and their local sales partners communicate by providing a comprehensive platform for customer dialogue. By integrating various communication channels (like WhatsApp, Google Business, Facebook Messenger, and email) into a single app, OneDialog simplifies and enhances customer interactions.
The Challenge
UNTAGLING THE KNOT
Partnering with oneDialog, Serapion set out to enhance communication by creating a unified platform that brings all channels together into one intuitive solution. What began as an MVP evolved into a robust web application that enables constant connectivity and effortless content management for brands, admins, and users, whether in the office or on the go.
Key challenges included:
- We streamlined communication processes by developing a flexible web app accessible across devices, ensuring seamless collaboration and real-time connection with customers.
- Together we empowered brands and their partners with automation and centralized content tools, making engagement smoother, faster and more impactful.
THE SOLUTION
HOW WE MADE IT WORK
As a brand, you benefit from a unified customer experience and efficient management of customer communication.
Customer Communication & Engagement
- Multi-channel messenger app with bots for quick, consistent customer support.
- Personal and team management tools for better coordination and stronger relationships.
- Instant news updates with integrated tasks and appointments for smooth communication.
Content & Sales Management
- Centralised control of content and media ensures brand consistency and easy updates across all channels.
- Digitisation of local sales through oneDialog boosts efficiency, teamwork, and workflow clarity.
- Market insights and trend radar provide valuable data for informed, strategic decision-making.
Features that create a seamless ecosystem that connects communication, content, and sales, empowering brands to work smarter, stay consistent, and engage customers more effectively.
The Value
IMPACT THAT MATTERS
Through our collaboration, oneDialog evolved its MVP into a complete, scalable product that enhanced performance, improved workflows, and strengthened partner operations.
Benefits delivered:
- Development of multiple dedicated applications, including a graph backend, a web app for agents, a brand manager app, and an admin app.
- Transformation of the MVP into a reliable, full-scale platform that supports daily operations and continuous feature growth.
- Technical guidance and consultation that enabled faster onboarding, positive partner feedback, and steady customer growth.
Skills that stand out
CORE STRENGTHS
Technical Expertise
Advanced development enabled three key apps and turned the MVP into a full software solution.
Consultation and Guidance
Strategic advice and direction helped OneDialog solve challenges and make informed decisions.
Refactoring and Adjustments
Extensive refactoring capabilities ensured the software met evolving requirements.
Project Management
Efficient coordination and management of development processes ensured timely delivery and quality.